If your question is not answered below,
please feel free to Contact Us.

  • ARE YOU OPEN ON SATURDAYS?

    Not generally, but if neccessary and upon availability, you can arrange an appointment.

  • HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

    Our staff can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check for the specifics on your vehicle.

  • IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

    No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

  • CAN YOU MATCH THE PAINT COLOR?

    Today's modern factory finishes incorporate multiple layers of highly specialized paints. Auto Select Collision Center uses only top-notch paint, materials, and solutions to properly match factory finishes.

  • WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

    Absolutely. We generally order your vehicle's parts at the time we write the estimate. We typically schedule your vehicle for drop-off a days after the initial estimate, unless it’s found unsafe to drive. If that is the case, we will help you arrange for a rental vehicle as soon as possible. This enables us to provide a faster turnaround time and you back in your vehicle.

  • HOW CAN I GET A RENTAL CAR?

    If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

  • HOW WILL I KNOW MY CAR IS DONE?

    You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

  • DO I HAVE TO PAY A DEDUCTIBLE?

    The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

  • TO WHOM DO I PAY THE DEDUCTIBLE?

    If your deductible is not waived, it will be your responsibility to pay Auto Select Collision Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

  • RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

    DO:
    Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
    DON'T:
    Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle, it can scratch the finish. Do not drive on gravel roads. Chipping the finish can easily occur in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.