Auto Select provides the following information to assist you in the repair of your vehicle. This material is general and is not intended to be legal advice. Legal questions about your rights should be directed to an attorney specializing in automotive claim settlements. Your insurance company wants your vehicle repaired properly and for you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.
Choosing a Repair Shop:
It’s your car and you can choose where you want to have it repaired. Unless your policy states otherwise, choose a repair shop that you trust and wish to do business with. No matter where your car is repaired, you are entitled to proper repairs from the shop and the proper compensation from the insurer.
After the Accident:
Take your vehicle to the repair shop of your choice. Give the owner/manager your insurance information and ask them to call your insurance company and advise them as to the damage. You should also contact your insurance company and advise them where the vehicle is located.
Paying for Repairs:
Remember that you are the insured and own the car. You are ultimately responsible for paying the repair bill. You may wish to direct your insurance company to pay the repair shop directly, but the payment must be in the hands of the repair agency when you pick up your vehicle.
Guaranteeing the Work:
Generally, the repair shop is responsible for any guarantees of workmanship. Another reason to choose your repair facility wisely. Request a copy of the “Written Warranty” including labor, materials, parts and paint,
State Insurance Commissioner:
If you’re having a problem with the insurance company, the Georgia state insurance commissioner’s office may be of some help. But the commissioner’s authority is limited. Contact the commissioner’s office so they can describe the scope of their authority.
Giving Permission to Begin Work:
Only you, the owner, can authorize repairs on your vehicle. You should be presented an estimate to know what is being repaired on your vehicle before repairs are made, unless your policy states otherwise.
You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lienholders.